Descargar Libros y Ebooks (PDF / EPUB)

Summary of Crucial Conversations

Autor: Quickchapters

Número de Páginas: 65

Book Summary: Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler Some conversations have the power to change everything—if you know how to handle them. Crucial Conversations is the definitive guide to navigating high-stakes discussions with confidence, clarity, and respect. Whether you're dealing with conflict at work, challenges in relationships, or emotionally charged topics, this bestselling book teaches you how to speak and listen in a way that drives real results. This chapter-by-chapter summary breaks down the book’s proven communication strategies, covering how to stay calm under pressure, create safe dialogue, and influence outcomes without aggression or avoidance. Backed by decades of research and real-world examples, these tools are designed to help you turn tough conversations into powerful opportunities for growth and understanding. Ideal for leaders, professionals, and anyone seeking better conversations in every area of life. This is an unofficial summary and analysis of Crucial Conversations.It is designed solely to enhance understanding and aid in the comprehension of the original work.

Summary of Crucial Conversations

Autor: Alexander Cooper

Número de Páginas: 43

Summary of Crucial Conversations - Tools for Talking When Stakes Are High - A Comprehensive Summary While the phrase “crucial conversation” might conjure up images of important officials gathered in conference rooms, the authors mean it to refer to the dialogues we engage in, every day of our lives. Three things come together to forge a crucial conversation, which is a discussion involving two or more people: opposing opinions, strong emotions, and high stakes. Typically, people handle these kinds of conversations in three ways: they avoid them, they face them and handle them poorly, or they face them and handle them well. Of those three choices, who would not choose the third option, to handle them well? And yet, it usually goes the other way: usually, when we get into “crucial” territory, we bring out our worst behavior. The authors claim that this is because we are designed incorrectly, which means we do not know what to do when a conversation slides out of casual territory. When we hear someone say something that we disagree with, our body reacts in a hostile manner, pumping adrenaline through our veins and diverting blood from the brain. Worse, we are not usually......

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Autor: Kerry Patterson , Joseph Grenny , Ron Mcmillan , Al Switzler

Número de Páginas: 287

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Crucial Conversations Skills

Autor: Kerry Patterson , Joseph Grenny , Ron Mcmillan , Al Switzler

Número de Páginas: 577

How Do You Communicate When the Stakes Are High? Learn how with these TWO GROUNDBREAKING BOOKS in ONE eBOOK PACKAGE! In any organization, the best laid plans boil down to one simple thing: how well we come together to bring them to fruition. But more often than not, we end up dealing with people who come across as disagreeable, stubborn, or even obstructive. And emotions flare up. The only way to get things done is to step up to the plate . . . by stepping back from our emotions. Written by a team of experts from the world-renowned training firm VitalSmarts, these two books provide the skills you need to make every interaction fruitful and productive in even the most emotional situations. eBook package includes: CRUCIAL CONVERSATIONS The New York Times bestselling Crucial Conversations has sparked a revolution in how people communicate to achieve common goals. Now, the revised second edition builds on this decade-long legacy of success to get professionals at every level and in all professions talking with partners, bosses, employees, clients—not at them. Learn proven methods for turning the focus of hot-button discussions—job performance, customer satisfaction, interpersonal...

Seven Crucial Conversations in Early Childhood Education

Autor: Nancy File , Nancy E. Barbour , Andrew J. Stremmel

Número de Páginas: 209

"Influential leaders reveal how they have helped to shape the field of early childhood education to help us understand what is important to young children and their families"--

Communication Skills Training For Crucial Conversations

Autor: Andrew G. Brown

Número de Páginas: 181

Don’t Ever Want To Lose Out On Achieving Super Success In Life on Account of Poor Communication and Social Skills and Inability to Talk to People? Then Read On Are you one of those people who find it difficult to make conversations and cope with your surging emotions when it comes to crunch situations in life? Do you also worry about your inadequate conversational intelligence? Does your panicky behavior become a stumbling block in your personal and professional growth? What if you were told that you could find a fantastic way of greatly enhancing your conversational intelligence? What if we told you that you could leverage your emotions to make great conversations? Do you think that there is nothing upon the face of this world that can help you enhance your poor conversational skills? Then this book is what squarely addresses your concerns. You need to look no further than this masterfully created tome about enhancing conversational intelligence to speak to anyone. It teaches you time-tested and scientifically-validated conversational intelligence enhancement techniques. At the same time, it helps you connect with people on an emotional level, leveraging the power of the...

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Autor: Kerry Patterson , Joseph Grenny , Ron Mcmillan , Al Switzler

Número de Páginas: 256

Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how! The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: Transform negative feelings into powerful dialog Make it safe to talk about almost anything Be persuasive, not abrasive Improve professional and personal relationships Impact productivity, quality, and safety in a positive way The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.

Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Autor: Quickread , Alyssa Burnette

Número de Páginas: 13

How to have a successful conversation when tensions are high. At first glance, you might assume that this book is for high-powered CEOs or people who are often in a position to negotiate high-stakes trade deals. But the reality is that this book is for everybody. In fact, the high-stakes conversations you have with your friends or family can be even more important than the tense discussions you have in the boardroom. Crucial Conversations (2001) was written for anyone who talks to people often, whether that’s in a personal or professional capacity. Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. DISCLAIMER: This book summary is meant as a summary and an analysis and not a replacement for the original work. If you like this summary please consider purchasing the original book to get the full experience as the original author intended it to be. If you are the original author of any book published on QuickRead and want us to remove it, please contact us at [email protected].

Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMilla

Número de Páginas: 17

Book Description Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler How to have a successful conversation when tensions are high. At first glance, you might assume that this book is for high-powered CEOs or people who are often in a position to negotiate high-stakes trade deals. But the reality is that this book is for everybody. In fact, the high-stakes conversations you have with your friends or family can be even more important than the tense discussions you have in the boardroom. Crucial Conversations (2001) was written for anyone who talks to people often, whether that’s in a personal or professional capacity.

The Conflict Code: Master Difficult Conversations Without Losing Your Cool

Autor: Sean J.

Número de Páginas: 151

The Conflict Code: Master Difficult Conversations Without Losing Your Cool Unlock the secrets to handling conflict with confidence and control. Conflict Code teaches proven negotiation strategies, conflict resolution techniques, and communication skills that work in any situation at work, at home, or in social settings. Learn how to: Decode the triggers behind arguments and tense situations. Apply emotional intelligence to manage and influence people. Turn workplace conflict into collaboration and productivity. Master negotiation and persuasion to achieve results without hostility. For a leader, professional, or someone ready to stop letting conflict dictate your life, Conflict Code gives you the tools to transform tension into opportunity. Discover the blueprint for effective communication, influence, and lasting personal growth.

Having Difficult Conversations (HBR Emotional Intelligence Series)

Autor: Harvard Business Review , Amy Gallo , Rebecca Knight , Liane Davey , Joseph Grenny

Número de Páginas: 102

Build your ability to discuss tough topics at work. At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united. This volume includes the work of: Amy Gallo Rebecca Knight Liane Davey Joseph Grenny HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Difficult Conversations in Education, Health and Social Care

Autor: Becky Edwards , Chris Smethurst

Número de Páginas: 171

This accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations. The book delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided ‘difficult conversations.’ Key features include: Strategies for tackling tough topics, from handling emotional outbursts to addressing both conscious and unconscious reactions Approaches for discussing sensitive issues like trauma, sexuality, gender, race, and serious concerns Engaging case studies, scenarios, activities, and top tips to support discussions Practical advice on how to enhance communication skills and prevent difficult conversations from escalating Exploring concepts and techniques that can be applied across various professions and in personal life The authors emphasise the importance of applying the right skills, knowledge, and experience to transform a challenging conversation into an effective, solution-focused, and collaborative exchange. With innovative ideas for making tough discussions more manageable, this book is an invaluable resource for...

How to Have Difficult Conversations About Race

Autor: Kwame Christian

Número de Páginas: 239

If we want a more equitable workplace—and a more equitable world—we have to talk to each other about race. But, for so many of us, that’s easier said than done. When we avoid conversations about race, it’s often because of fear: fear of discomfort, or of damaging important relationships; fear of being misunderstood, “canceled,” ostracized. Negotiation expert Kwame Christian’s motto is: "The best things in life are on the other side of difficult conversations." How to Have Difficult Conversations About Race equips you with the skills you need to make these crucial conversations both easier and more productive. You’ll not only gain the confidence to talk about race, but also learn how to actually make a difference when you do. Whether you’re looking to create change for yourself and other BIPOC, or are a white ally seeking to support your coworkers or clients, you’ll learn how to: Overcome your internal barriers to talking about diversity, equity, and inclusion (DEI). Work around others’ barriers to productive discussion. Be strategic about the outcome you want and guide the conversation accordingly. Use “Compassionate Curiosity” to connect and persuade....

Difficult Conversations

Autor: Anni K. Reinking

Número de Páginas: 123

Educators have many job descriptions. One of those descriptions includes the idea of customer service or professional communication, especially when engaging in difficult conversations. Difficult conversations are conversations that may be argumentative, combative, or otherwise contentious in some way. Every educator has or will have difficult conversations in their professional life. The difficult conversations may be with a family member, a student, a colleague, or an administrator. Regardless of the person, difficult conversations can influence relationships. While the idea of difficult conversations originated in the business profession, difficult conversations are also applicable and abundant in the field of education. Therefore, developing a toolkit of resources and strategies to engage in professional conversations with various stakeholders is imperative and the goal of this book. Throughout the toolkits introduced in this book, real-life examples and reflection questions are inserted. Overall, this book moves from defining difficult conversations, understanding the unconscious reactions to difficult conversations, and the tools to build positive relationships through...

Critical Conversations For Dummies

Autor: Christina Tangora Schlachter

Número de Páginas: 341

The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the...

Crucial Communication: Control Difficult Workplace Conversations Using Essential Dialogue Tools to Achieve Positive Results More Often

Autor: Gary Peterson

Número de Páginas: 148

" Is talking to others your Achilles' Heel? Do you dread having to talk to your boss or show a presentation at a meeting? Is your lack of public speaking skills holding your career back? If so, CRUCIAL COMMUNICATION: Control Difficult Workplace Conversations Using Essential Dialogue Tools to Achieve Positive Results More Often is the right book for you! This book will show you real-life communication techniques so that you feel more comfortable talking to people at work, in different social settings, and more! With this book, you will gain an in-depth understanding of how verbal and non-verbal communication work so that you know exactly what to say and how to act to move forward in life. More than that, this book shows you what charisma is, and why it is so important to possess emotional intelligence and listening skills in order to spread your influence and move ahead. Did you know that a lack of effective communication makes you underperform at work? Did you know that misunderstanding other people's hidden messages might keep you from making meaningful connections? Did you know that people with neglected social skills often fail to profit from their true talents? If you've been...

Analysis & Review of Kerry Patterson’s & et al Crucial Conversations by Instaread

Autor: Instaread

Número de Páginas: 24

Analysis & Review of Kerry Patterson’s & et al Crucial Conversations by Instaread Preview: Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer is a nonfiction book that offers simple yet effective tools for engaging in productive, healthy dialogue, even in the most emotionally and politically charged situations. The authors, organizational performance researchers, set out to learn about what they call “crucial moments”: times when people’s actions disproportionately affect their organizations, their relationships, and their lives. Yet, in the course of studying what they call “influencers”—a term for individuals who are known by their peers as effective and possessing an innate authority regardless of the position they hold—for 20 years of research that involved more than 100,000 people, the authors learned that the crucial moments could be linked to crucial conversations. The three defining characteristics that make a conversation crucial are a high-stakes topic of discussion, differing opinions about the topic, and high emotions about the topic… PLEASE NOTE: This is an analysis & review of the book and NOT the original book....

Difficult Conversations

Autor: Róisín Ryan-flood , Isabel Crowhurst , Laurie James-hawkins

Número de Páginas: 266

This book explores ‘difficult conversations’ in feminist theory as an integral part of social and theoretical transformations. Focusing on intersectionality within feminist theory, the book critically addresses questions of power and difference as a central feminist concern. It presents ethical, political, social, and emotional dilemmas while negotiating difficult conversations, particularly in terms of sexuality, class, ‘race’, ethnicity and cross-identification between the researcher and researched. Topics covered include challenging cultural relativism; queer marginalisation; research and affect; and feminism and the digital realm. This book is aimed primarily at students, lecturers and researchers interested in epistemology, research methodology, gender, identity, and social theory. The interdisciplinary nature of the book is aimed at reaching the broadest possible audience, including those engaged with feminist theory, anthropology, social policy, sociology, psychology and geography.

Essential Conversations to Have Before Marriage

Autor: Barrett Williams , Chatgpt

Número de Páginas: 103

**Essential Conversations to Have Before Marriage Build a Strong Foundation for Your Future Together** Unlock the potential of your relationship with "Essential Conversations to Have Before Marriage," a comprehensive guide designed to prepare you and your partner for a lifelong journey of communication, understanding, and connection. Whether you're newly engaged or considering marriage, this eBook is your companion to laying a foundation of trust and shared purpose. Dive into a deeply enriching experience as you explore the most critical topics to discuss before saying "I do." From understanding and aligning your core values and beliefs to navigating the complex waters of career ambitions and work-life balance, each chapter provides a roadmap for meaningful discussions that strengthen your bond. Financial compatibility is a cornerstone of any successful marriage, and this guide helps demystify the sensitive topics of income, debts, and future planning. With practical insights on household management, family dynamics, and conflict resolution, you’ll learn how to build a harmonious and respectful partnership. Discover how to nurture intimacy and affection by understanding each...

Nurturing ‘Difficult Conversations’ in Education

Autor: Katarzyna Fleming , Fufy Demissie

Número de Páginas: 326

This book offers a critical discussion on the necessity for 'difficult conversations' to take place in education, drawing on studies from across the UK. The editors and contributors address three key questions: - How can 'difficult conversations' be theorised? - What transformations in thinking and practice can occur through 'difficult conversations'? - What value do 'difficult conversations' have in enabling understanding and compassion between the diverse communities of today? The chapters cover a range of topics including supporting children with SEND, parent and carer engagement, childhood trauma, race, disability, the climate emergency, and the researcher's positionality. The contributors draw on the theoretical work of bell hooks, Linda Alcoff, Paulo Freire, Victor Turner, Homi Bhabha, Nel Nodings, Melanie Nind, Emile Bojesen, Gayatri Chakravorty Spivak, Mathew Lipman, and other contemporary theories. They argue against the prevailing deficit-based perspectives about marginalized communities and invite deep thinking about the nature of oppression experienced in many spheres of education and therefore in our society. Ultimately, the book advocates for the empowerment and...

Successful Difficult Conversations: Improve your team's performance, behaviour and attitude with kindness and success

Autor: Sonia Gill

Número de Páginas: 175

Whether you are a Head or Deputy Head, a Head of Department or Year 3 Teacher, this book is an invaluable read. It is full of practical ways to help you, when facing one of `those' conversations with a colleague or parent, you know in your heart you need to have, but would rather avoid having, because you don't really know what to say or how to say it.

Handling Difficult Conversations:

Autor: Jonathan K. Hari

Número de Páginas: 75

Master the Art of Handling Difficult Conversations with Confidence and Clarity Difficult conversations are an inevitable part of life, whether in the workplace, relationships, or social settings. Many people struggle with them, fearing confrontation, misunderstandings, or emotional fallout. But avoiding these discussions only leads to deeper issues, unresolved conflicts, and missed opportunities for growth. This book provides a powerful, practical guide to navigating tough conversations with skill and composure. It unpacks the psychology behind conflict, teaches emotional intelligence strategies, and offers real-world techniques to help you communicate effectively—even in the most high-stakes situations. Inside This Book, You'll Discover: Understanding Difficult Conversations – Why They Happen and Why They Matter The Psychology of Conflict – How Our Minds React to Tough Discussions Emotional Intelligence in Communication – Managing Emotions for Better Outcomes The Art of Active Listening – Hearing Beyond Words Handling Conversations with Difficult People – Strategies for Dealing with Resistance Navigating Workplace Conflicts – Talking to Bosses, Colleagues, and...

Summary of Crucial Conversations

Autor: Alexander Cooper

Número de Páginas: 48

Summary of Crucial Conversations Crucial Conversations: Tools for Talking When Stakes are High is the best-selling, self-help book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer. In it, the authors use behavioral principles to help explain why people tend to avoid crucial conversations in all aspects of their lives, personal and professional. They explain the benefit of dialogue, comparing it to a pool that needs to be as deep as possible, with everyone pouring their “water” into it. Then, they help provide a road map to get the conversation off on the right foot, starting from the imperative that self-awareness is required to even be aware that one is taking place. With simple, easy-to-remember steps, the authors explain how to establish mutual purpose and respect, and what to do if things get off track. Finally, they suggest how to move from discussion to action. Here is a Preview of What You Will Get: ⁃ A Full Book Summary ⁃ An Analysis ⁃ Fun quizzes ⁃ Quiz Answers ⁃ Etc. Get a copy of this summary and learn about the book.

Difficult Conversations

Autor: Bruce Patton , Douglas Stone , Sheila Heen

Número de Páginas: 219

The 10th anniversary edition of the classic guide to handling life's toughest conversations What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three: - The "what happened" conversation (what do we believe was said and done) - The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves) Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

Effective Difficult Conversations

Autor: Catherine B. Soehner , Ann Darling

Número de Páginas: 129

Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Critical Conversations in CoTeaching

Autor: Carrie Chapman , Cate Hart Hyatt

Número de Páginas: 236

In this practitioner’s guide to building a quality collaborative relationship through critical conversations, the authors explain three co-teaching models and how co-teaching fits within school improvement initiatives. Next, they present the critical conversations framework designed to foster dramatic improvements in the way educators communicate with their colleagues. The authors use practical examples and real-life stories to show how co-teaching strategies make a positive difference for students.

How to Handle Difficult Conversations: Q & A for Professionals

Autor: Visionary Toolkit

Número de Páginas: 76

Tough conversations are a part of every workplace, but they don’t have to be overwhelming. How to Handle Difficult Conversations: Q & A for Professionals provides straightforward, practical advice in a question-and-answer format to help professionals navigate challenging discussions with confidence. From giving feedback and resolving conflicts to handling client issues, you’ll find relatable examples and clear solutions to tackle these situations effectively. A must-read for anyone looking to improve communication and build stronger professional relationships.

Effective Machine Learning Teams

Autor: David Tan , Ada Leung , David Colls

Número de Páginas: 402

Gain the valuable skills and techniques you need to accelerate the delivery of machine learning solutions. With this practical guide, data scientists and ML engineers will learn how to bridge the gap between data science and Lean software delivery in a practical and simple way. David Tan and Ada Leung from Thoughtworks show you how to apply time-tested software engineering skills and Lean delivery practices that will improve your effectiveness in ML projects. Based on the authors' experience across multiple real-world data and ML projects, the proven techniques in this book will help teams avoid common traps in the ML world, so you can iterate more quickly and reliably. With these techniques, data scientists and ML engineers can overcome friction and experience flow when delivering machine learning solutions. This book shows you how to: Apply engineering practices such as writing automated tests, containerizing development environments, and refactoring problematic code bases Apply MLOps and CI/CD practices to accelerate experimentation cycles and improve reliability of ML solutions Design maintainable and evolvable ML solutions that allow you to respond to changes in an agile...

Navigate Difficult Conversations with Confidence and Clarity: How to Handle Conflict Like a Pro

Autor: Silas Mary

Número de Páginas: 250

Difficult conversations are inevitable, but handling them well is a skill that can transform relationships and business success. This book teaches you how to approach conflicts with confidence, communicate with clarity, and resolve issues without unnecessary tension. Learn how to stay calm under pressure, negotiate effectively, and turn disagreements into productive discussions. By mastering conflict resolution, you’ll build stronger personal and professional relationships, improve leadership skills, and prevent misunderstandings before they escalate. Whether you're managing a team, dealing with clients, or navigating personal relationships, this book provides practical strategies to handle tough conversations with ease.

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Autor: Joseph Grenny , Kerry Patterson , Ron Mcmillan , Al Switzler , Emily Gregory

Número de Páginas: 332

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation ...

Cultural Humility in Libraries

Autor: Shannon D. Jones , Beverly Murphy

Número de Páginas: 197

Selected as a 2025 Doody's Core Title Cultural Humility in Libraries: A Call to Action and Strategies for Success explores cultural humility as a framework for encouraging ongoing self-education and empathy to enhance understanding of the lived experiences of others. Including insights from more than 30 contributors, it offers best practice strategies tempered by experiences and wisdom and challenges information professionals to embrace cultural humility as a powerful tool for nurturing dialogue, understanding, and positive transformation. The book is divided into three parts: “What is Cultural Humility?”, “Applications in Libraries,” and “Voices from the Field.” Part I addresses what cultural humility is and the importance and relevance of its role in healthcare. In Part II, the authors describe how they apply principles of cultural humility in their work environments via lessons learned, practical strategies, development opportunities, and challenges when integrating cultural humility in library settings. In Part III, the voices of diverse professionals unpack the application of cultural humility through their lens, sharing their stories of what cultural humility has ...

Crucial Skills and Influence Strategies

Autor: Kerry Patterson , Joseph Grenny , Ron Mcmillan , Al Switzler

Número de Páginas: 886

How Do You Communicate When the Stakes Are High? Learn how with these THREE GROUNDBREAKING BOOKS in ONE eBOOK PACKAGE! In any organization, the best laid plans boil down to one simple thing: how well we come together to bring them to fruition. But more often than not, we end up dealing with people who come across as disagreeable, stubborn, or even obstructive. And emotions flare up. The only way to get things done is to step up to the plate . . . by stepping back from our emotions. Written by a team of experts from the world-renowned training firm VitalSmarts, these three books provide the skills you need to make every interaction fruitful and productive in even the most emotional situations. eBook package includes: CRUCIAL CONVERSATIONS CRUCIAL ACCOUNTABILITY INFLUENCER

Crucial Conversations--Tools for Talking When Stakes Are High by Kerry Patterson Conversation Starters

Autor: Dailybooks

Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson Conversation Starters "Crucial Conversations: Tools for Talking When Stakes Are High" is a communication and self-help book written by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. In it, the authors explain different techniques on how to remain calm during a conversation and obtain the desired results. The book includes a six-minute technique to prepare for high-impact events and it teaches how to make it safe to discuss different topics, including controversial ones. It also explains the ways in which a person can sound persuasive instead of abrasive and how to keep listening when the other person loses control. "Crucial Conversations" sold over 3 million copies worldwide and was a New York Times bestseller. There is currently an updated second edition available, with new case studies and research, and a foreword by Stephen R. Covey, author of "The 7 Habits of Highly Effective People". A Brief Look Inside: EVERY GOOD BOOK CONTAINS A WORLD FAR DEEPER than the surface of its pages. The characters and their world come alive, and the characters and its world still live on. Conversation...

Crucial Conversations ...in 30 Minutes - The Expert Guide to Kerry Patterson's Critically Acclaimed Book

Autor: The 30 Minute Expert Series

Número de Páginas: 48

Crucial Conversations-a revolutionary best seller on communication when stakes are high. Crucial Conversations ...in 30 minutes is the essential guide to quickly understanding the important lessons outlined in the best-selling book, Crucial Conversations. Understand the key ideas of Crucial Conversations in a fraction of the time, using this guide's: Concise synopsis, which examines the principles of Crucial Conversations In-depth analysis of key concepts, such as "Healthy Dialogue," "Creating Mutual Purpose," and "Crucial Conversations" Insightful background on authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler and the origins of the book Extensive glossary, recommended reading list, and bibliography In Crucial Conversations, authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler explain how to create meaningful dialogue that leads to productive outcomes. Initially setting out to investigate crucial moments, the authors wanted to identify the key instances when people's behaviors and actions dramatically affected their personal and professional lives. In their research, they learned that most life-changing moments occur around emotionally and...

Learning Change

Autor: Jim Herrington , Trisha Taylor

Número de Páginas: 426

How congregations can change into missional, fruitful learning communities "Jim and Trisha understand that profound change roots in individuals before it transfuses systems. Having observed the cycle in themselves as well as in others, they shepherd us into the remissioning work of the Holy Spirit." --Thomas F. Tumblin, professor of leadership, Asbury Theological Seminary In a groundbreaking seven-year experience, Jim Herrington and Trisha Taylor led a cluster of churches in a process of personal and congregational transformation that is producing hope and health. Built on a sound understanding of learning organization theory, adaptive leadership, family systems theory, and recent discoveries in the neurosciences, Herrington and Taylor developed and refined a highly fruitful model of church renewal. This model begins with personal renewal in which congregations learn how to become learning communities and ends with church-wide transformation. Learning Change is the pastor and congregational leaders' field guide to leading change. Each chapter provides training and information, an aspect of the learning change model, stories of real-life experiences in churches, and questions and...

Communication Skills

Autor: Andrew G. Brown

Número de Páginas: 515

Communication Skills - 4 BOOK BUNDLE!! Conversational Master Intelligence For Talking To Anyone With this book you get to: Understand the link between conversational intelligence and the ability to talk to anyone. Understand what it takes to be a great conversationalist. Understand how to enhance both your emotional intelligence and conversational ability. Understand why conversational intelligence equals stellar conversation ability. Communications Skills Training For Crucial Conversations With this book, you get to: Understand the link between conversational intelligence and the ability to talk to anyone. Understand what it takes to be a great conversationalist who can talk wonderfully well to just about anyone. Understand how to enhance both your emotional intelligence and conversational ability. Understand why conversational intelligence equals stellar conversation ability. Mindful Communication For Dealing With Difficult People With this book, you get to: Understand the link between mindfulness and the ability to talk to anyone. Understand what it takes to be a great conversationalist with the help of mindfulness. Understand how to enhance both your emotional intelligence and ...

The Integrated Life of Leaders

Autor: Roger Osbaldiston

Número de Páginas: 132

The Integrated Life of Leaders is a guide for those who want to pursue a truly integrated approach to life and leadership. Whether you feel your work life is hindering your family’s well-being, or you are struggling to understand how God fits into being a successful professional, these real stories from real leaders making a real impact will help. Author Roger Osbaldiston draws on years of organizational experience and relationships from around the world to give practical tools and principles to help you grow, so you can become a leader of impact.

Leadership and Management for Nursing Administrator

Autor: Mr. Rohit Manglik

Número de Páginas: 481

Prepares nurse administrators for leadership roles through concepts in healthcare policy, human resource management, and organizational behavior.

Management and Leadership for Nurse Administrators

Autor: Linda A. Roussel , Patricia L. Thomas , James L. Harris

Número de Páginas: 426

To succeed as leaders of a diverse, multigenerational workforce, nurse managers and executives need to have both traditional management skills and a contemporary, creative mindset. Management and Leadership for Nurse Administrators, Ninth Edition provides a comprehensive overview of key management and administrative concepts critical to leading modern healthcare organizations and ensuring patient safety and quality care. With this text, students will be prepared to lead a workplace that is rapidly evolving due to technology, culture, and changes in the U.S. healthcare system. The Ninth Edition features a new Introduction with a review of the current trends and patterns in nursing leadership, along with expanded discussions of translational science focused on implementation and dissemination, workforce well-being, resiliency, work-life balance, healthy work environments, and more timely topics.